PDF Ebook Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, by Kerry Patterson, Joseph Grenny
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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, by Kerry Patterson, Joseph Grenny
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In this updated second edition (first edition titled Crucial Confrontations), you'll learn how to hold anyone accountable, master performance discussions, and get results.
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly—often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers—diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship—and, in fact, even strengthens it.
Broken promises, missed deadlines, poor behavior—they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems—permanently.
- Sales Rank: #84912 in Books
- Published on: 2014-09-09
- Formats: Audiobook, CD, Unabridged
- Original language: English
- Number of items: 6
- Dimensions: 5.50" h x .75" w x 5.00" l,
- Running time: 7 Hours
- Binding: Audio CD
- 6 pages
Review
"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
"Unleash the true potential of a relationship or organization and move it to the next level."-- KEN BLANCHARD, coauthor of The One Minute Manager®
"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford
"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, anchor and producer
From the Author
Note: This is an UPDATED SECOND EDITION to the book previously titled Crucial Confrontations.
From the Inside Flap
Drawing from 20,000 hours of observations, Crucial Accountability teaches you how to deal with common infractions such as:
An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
Your boss just demanded that you meet a deadline you know you can't meet--and he clearly doesn't want to hear complaints about it.
Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now or pay later.
Family members fret over how to tell Granddad that he should no longer drive his car. This is going to get ugly.
A nurse worries about what to say to an abusive physician. She quickly remembers "how things work around here" and decides not to say anything.
Most helpful customer reviews
80 of 80 people found the following review helpful.
Crucial confrontations - accountability SAME book
By Lori Myers
Crucial Conversations & Crucial Confrontations are well-written, practical guides for resolving common workplace problems. HIGHLY RECOMMEND them both. It was with excitement then that I purchased Crucial Accountability - only to find that it is word for word the same book as Crucial Confrontations. Buy one or the other.
26 of 27 people found the following review helpful.
Crucial Confrontation
By jb ole school
I didn't catch that the authors had re-titled their existing book, "Crucial Confrontations".
I expected something new, LOL.
I wasn't offended though because the book is so good.
It made an excellent gift.
This is the best book I've read on accountability discussions.
The "FeedBack Script", podcast by Manager Tools and an old book, "Analyzing Performance Problems", by Mager and Piper are excellent companions to this book. Also S.Covey Sr.'s, discussion about managing by agreement in the 7 Habits really cements one of the hardest things to do when working with people, holding, ONE ANOTHER accountable.
God Bless
7 of 7 people found the following review helpful.
The authors not only offered good, practical
By Amazon Customer
I had to read this for a class and I was dreading it, but I ended up reading almost all of it in one sitting. The authors not only offered good, practical, applicable information, but their writing was pretty good as well. I expected it to be dry and very text-book like, but really it was pretty engaging. It's been a few weeks since I read it and it has proved to be pretty helpful! It's not a magic fix-all for all your relationship problems or anything like that, but its a good tool and resource fro improving how you handle accountability issues in relationships in your personal and professional life.
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